Jabil’s Procurement
Transformation Success

Jabil recently completed a major transformation of our procurement process and implemented technology, automation, and policies that make our Source-to-Pay activities as efficient as possible. To manage over $6B in annual indirect procurement spend, we rely on Coupa’s procure-to-pay system.

After three years of steady operations, the procurement team embarked on a search for a solution to even further the optimization and technology ROI. We needed a tool to work with Coupa to facilitate user training, streamline communication of feature/policy updates, and guide our users toward our desired procurement destinations.

By leveraging a digital adoption technology alongside Coupa, we saw a direct increase in user adoption, catalog spend, and compliant purchases. Within the first three months of integrating the two technologies, Jabil observed a 4% increase in catalog provider adoption. This figure skyrocketed to a 63% year-over-year increase within 14 months. Considering Jabil processes over a million transactions annually, even a slight improvement has a substantial impact.

With such a high volume of spend, Jabil achieved a return on investment for the digital adoption technology in just 4 months.

With such great internal success, we’ve turned our experience into a service that enables our customers to gain similar advantages with their procurement technology. As fellow practitioners, we want to extend the significant financial and strategic returns we’ve gained through our procurement technology and process transformation to their businesses, too.

Total Volume / Current Success Metrics